SHIPPING & RETURNS

SHIPPING POLICY

natty is not responsible for lost or stolen packages. Once your order has been shipped and confirmed by the courier, we are not liable for any lost or stolen packages.

Processing Time

All orders are processed within [X] business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: 4–5 business days—$5.99, free on orders over 3 products or more.
Expedited Shipping: 2–3 business days—$14.99

Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping

We currently do not ship outside the United States.

Customs, Duties, and Taxes

natty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

natty is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at support@takenatty.com to file a claim. Please save all packaging materials and damaged goods before filing a claim.

REFUND POLICY

We offer a 30-day return window: you have 30 days from the day your order is

delivered to request a return.

HOW TO START A RETURN

Email us at support@takenatty.com with your order number and the item you'd like

to return. We'll pass the request to our fulfillment partner, who will issue you a

Return Merchandise Authorization (RMA) number and a return shipping label.

Please wait for your RMA number and label before shipping anything back. Returns

sent without an RMA cannot be matched to your order and will not be accepted or

refunded.

Once authorized, returns are sent to our fulfillment partner at:

[SUPPLIER RETURN ADDRESS]

WHAT CAN BE RETURNED

To be eligible, an item must be unopened and unused, with the manufacturer's

safety seal intact, in its original packaging.

Because our products are ingestible supplements and topical personal-care items,

we cannot accept a return once the seal is broken — an opened item can't be

verified or resold safely. This is a consumer-safety limitation, not a restocking

preference.

EXCEPTIONS / NON-RETURNABLE ITEMS

- Opened or unsealed products.

- Gift cards.

- Final-sale and clearance items.

If an item arrived damaged, defective, or wrong, the rules below apply instead —

those are always covered.

DAMAGES AND ISSUES

Please inspect your order as soon as it arrives. If anything is damaged,

defective, or not what you ordered, email support@takenatty.com within 7 days of

delivery with a photo of the item and its packaging. We'll make it right with a

replacement or a full refund, and you won't pay return shipping.

EXCHANGES

The fastest way to get the item you want is to return the eligible item for a

refund and place a new order for the replacement.

REFUNDS

Once our fulfillment partner receives and inspects your return, we'll email you to

confirm whether the refund was approved. Approved refunds go back to your original

payment method within 10 business days. Your bank or card issuer may take

additional time to post it.

Original shipping charges are not refundable.

If more than 15 business days have passed since we approved your return, contact

us at support@takenatty.com.